Action Plan

What is a user experience Action Plan?

User experience Action Plan is a well organised and detailed list of action to be delivered by working teams. It’s designed to provide a framework of coordinated actions to be executed. The user experience Action Plan help to establish a baseline of actions for the project or product to be design and build. 

Why do we create a user experience Action Plan?

We create user experience Action Plan to help stakeholders and teams to have a clear list of action to be delivered. Depending on Action Plan type topics could include: 

      • What (the action: task-oriented, smart)
      • Who (the owner of the action)
      • When (the agreed due date)

SMART

      • Specific
      • Measurable
      • Achievable
      • Realistic
      • Time-bound


User experience Action Plans are created to help the business, design and development teams to have a clear list of tasks and actions plan of the requirements based on business needs. We use this method to allow stakeholders and team members to be synchronised, have transparency and an action plan of what has been agreed to be delivered, by who, and when.

Who will be supporting the user experience Action Plan?

Different team members will be supporting the user experience Action Plan providing input, information, tasks, requirements and metrics. To be able to execute it, team members will have to collaborate, including:

      • Stakeholders
      • Architects and management
      • Customer service
      • Administration and accounts
      • Business analyst and product owners
      • Employees and users

Collaboration it's going to be needed to create the user experience Action Plan to be reviewed by all, and once finished, will be presented and shared with the team to be approved and sign off.

What are the benefits of creating a user experience Action Plan?

The benefits of creating a user experience Action Plan are to have a clear list of actions and tasks for the delivery of the product, to be able to:

      • Monitor the progress of teams
      • Define clear action plans
      • Forecast business needs
      • Team Focus on planned actions
      • Implement proactive maintenance
      • Brief managers to plan the development

User experience Action Plan is well planned, manage and maintained. 

What deliverables will user experience Action Plan produce?

As a result of a User experience Action Plan we will produce the following deliverables:

• UX Action Plan Document